- Shipping & Returns
Shipping & Returns
It is important to us that you are 100% satisfied with your purchase from Jeepers Dollhouse Miniatures! Following is what you should expect when you order from us. If you have any questions before placing an order, please do not hesitate to Contact Us via email or telephone (you will find our phone number at the top of every page of the website). We will do our best to answer any questions or issues you may have.
Currently we are using flat rate shipping via USPS to US and Canadian destinations only. We are working on setting up international shipping to an additional limited number of countries. At this time, please contact us regarding international destinations. We will do what we can to accommodate you.
Shipping is currently $5.95 flat rate with free shipping on orders over $150 to US destinations; flat rate shipping to Canadian destinations is $25. In the event actual shipping for an order to Canada is less than $25, we will refund the difference.
While we plan to ship to virtually address in the world in the near future, please note that there are restrictions on some products, and some products may not be shipped to international destinations.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.